If it is still within warranty period , I would contact your seller, and make arrangement  for it's  return for repair and make sure you do it in a way that, time, dates, names, and  everything gets documented ,  certificates of mailing, shipping  insurance, and delivery confirmation.
  If it is not under warranty you could zip your lip and purchase a total care update for over a grand, use it for a couple weeks with an external monitor or TV, then arrange to send it in to see if they make good on Total Care and then drop another $500 to have the head replaced, or you can say F' that , back up all the software and see if you can find a new replacement LCD screen and try and fix it yourself.
  Maybe just run a HDMI cable to a small touchscreen tablet or LCD screen affixed right over the Maxi Sys and use a wireless mouse.

you should read the forums and go back to about 1year.

quick question....if you did read the forums before you made your purchase what scanner would you have purchased?? just wondering caz i have most of the high end aftermarket scanners and you call the maxisys a "POS" so what isnt a pos. i'd really like to know

bill

 yes it is; anything that don't work as intended is.... i was just wonder what the exact problem was... i had some issues a month ago with my maxisys mini: all of a sudden it would drop-out communications with different car lines...so they had me send it in for a hard drive wipe/install and check battery weak? got it back, only to have the same problem...i ended up getting a new maxisys mini, cable, and vci...at no expense from me, except shipping the orignal unit...the new one is fine.... something must have been up with hardware since new software didn't fix it...oh i was within 1 month of expire of purchased update..